Privacy Disclosure for Consumer Health Data (PDCHD)
Last updated: April 07, 2024

This document, the Privacy Disclosure for Consumer Health Data (PDCHD Disclosure), is an extension of the Acute Doctor Privacy Policy and comes into effect on April 7, 2024. The Acute Doctor Privacy Policy outlines the specifics of the personal data we gather and the origins of such information.
This supplementary disclosure is mandated by the My Health My Data Act (MHMDA) in Washington and Nevada's Consumer Health Data Privacy law (NV CHDP). It pertains exclusively to personal data that falls within the definition of "Consumer Health Data" as stipulated in these legislations.
Kindly be advised that the procedures governing the handling of Protected Health Information acquired by Acute Doctor are delineated in the Terms of Service and the corresponding Privacy Policy tailored to these services.

Collection of Consumer Health Data by Acute Doctor Services

Depending on the specific Acute Doctor Services you engage with and your individual choices, Acute Doctor may gather personal information that falls under the category of Consumer Health Data. This may include:

  • Medical Information**: Details such as your allergies.
  • Health Insurance-Related Information**: Personal data linked to health insurance features we provide, including your health insurance details, benefits, or certain transactions facilitated through your health insurance.
  • Information About Illness or Injury**: Should you file a claim against, relevant data related to illness or injury may be collected.
  • Biometric Information**: In some cases, biometric data like palm scans may be acquired, especially if it falls under the scope of consumer health data as defined by the MHMDA.

Please note that the collection of such information is subject to your interactions with Acute Doctor Services and the choices you make therein.

Utilization of Consumer Health Data

Consumer Health Data, as detailed previously, may be utilized for various purposes, including but not limited to:

  • Providing the products and services requested from Acute Doctor.
  • Processing and delivering orders placed by you.
  • Furnishing receipts and order details within your account.
  • Handling returns and processing claims.
  • Securing or troubleshooting Acute Doctor Services.
  • Communication with you regarding relevant matters.

Please be assured that the utilization of such data aligns with the provision of our services and the fulfillment of your requests.

Disclosure of Consumer Health Data

Acute Doctor maintains a strict policy against selling our customers' personal information, including Consumer Health Data, to third parties. Our disclosure practices are outlined below:

  • Directed Disclosures: Consumer Health Data is only disclosed by your directives, primarily to facilitate the provision of products and services requested from Acute Doctor, or as delineated in this section.
  • Business Transfers and Protection: In line with our Privacy Policy, Acute Doctor may disclose personal information in scenarios such as business transfers (e.g., mergers) or to safeguard the interests of Acute Doctor or others. However, it's important to note that we refrain from sharing consumer health data for reasons associated with credit risk.
  • Engagement of Third Parties: We engage other companies and individuals to undertake specific functions on our behalf. These functions may include responding to emergencies, processing claims, fulfilling orders, sending communications via postal mail and email, data analysis, and provision of customer service. While these service providers may require access to Consumer Health Data to fulfill their duties, they are strictly prohibited from using it for any other purposes. It's worth mentioning that some of these service providers may be affiliates of Acute Doctor.

Please be assured that the utilization of such data aligns with the provision of our services and the fulfillment of your requests.

Exercising Your Rights Regarding Consumer Health Data

At Acute Doctor, we prioritize providing choices to all our users, which can be further explored in our Privacy Policy. If you fall under the jurisdiction of MHMDA or NV CHDP, specific rights under the law may apply to you. These rights include:

Access and Deletion: You may have the right to access or delete personal information. To exercise these rights, please visit the following link to remove and delete your data, or contact us to remove your contact information/data, All you need to do is to reach out to Customer Service or email us

Access and Deletion of Personal Information

You possess the right to access or delete your personal information. To initiate these actions:

  • Online Access: Please visit the following link to remove and delete your data.
  • Contact Us: Alternatively, you can reach out to our Customer Service team to request the removal of your contact information or data.

You may contact us via email at: We're here to assist you with any inquiries or requests you may have regarding your personal information.

Settings and Options: Many of our Acute Doctor Services feature settings that offer you control over how your information is utilized. For more details on these options, please refer to our Privacy Policy.

Appeal Process: Should a data request be denied, you may have the right to appeal. A form will be provided to you for this purpose.

Please be aware that depending on your data preferences, certain services may have limitations or be unavailable. To ensure the security of your Acute Doctor account, we typically verify requests using the contact information provided by you. If you don't have an account, you can send an email to:[email protected].

Updates to this Consumer Health Data Disclosure

As our business changes, we may also update this Disclosure. You should check our website frequently to see recent changes. If we make changes, we will update the date at the top of this Disclosure. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Updates to Consumer Health Data Disclosure

  • Continuous Review: As our business evolves, we may revise this Consumer Health Data Disclosure accordingly. We recommend checking our website regularly for the latest updates.
  • Transparency: Any modifications to this Disclosure will be indicated by an updated date at the top of the document.
  • Commitment to Protection: Rest assured, we uphold our commitments. Any substantial alterations to our policies and practices, which may compromise the protection of customer information collected in the past, will not occur without the consent of the affected customers.