Refund Policy

Welcome to Acute Doctor, where your satisfaction is our priority. We understand that sometimes things may not go as expected, and we're here to make it right.

Our refund policy is designed to be transparent and fair, ensuring that you receive appropriate assistance in various scenarios:

1. Full Refund Scenario:

Accidental subscription renewal:

If you've been charged for the upcoming month but intend to cancel, we'll issue a full refund promptly.

2. Credit or Partial Refund Situations:

  • Pro-rated refunds:

    If you request a refund but have been using the platform intermittently, we'll review your account activity and provide a partial refund based on the unused portion of your subscription.

  • Technical difficulties:

    In instances where technical issues persist despite our best efforts to resolve them, we may offer a credit or partial refund to compensate for the inconvenience caused.

3. No Full Refund Instances:

  • Beyond our control:

    Technical issues stemming from factors such as your inadequate internet connection or outdated operating systems may not qualify for a full refund. We need to sync our systems before starting our collaboration.

  • Active usage:

    If you're actively benefiting from the features of the Acute Doctor platform, we won't issue a full refund.

  • Completed setup:

    Refunds will not be provided once the clinic setup and branding have been completed.

Furthermore, we understand that each situation is unique, and we're committed to working with you to find a satisfactory resolution. Our dedicated support team is available to address any questions or concerns regarding our refund policy.

At Acute Doctor, we value your trust and strive to provide a seamless experience.

Thank you for choosing us as your healthcare platform partner.

For refund requests please send your inquiry using our support system.